FAQs
How does Pieni define petite?
At Pieni, the word "petite" refers to height rather than body size. Many women between 5'0"–5'3" identify as petite because standard garments are consistently off in proportion, even if hems can be altered.
Our pieces are designed for women 5'3" (160 cm) and under, with proportions thoughtfully adjusted throughout, not simply shorter hems.
This includes refined shoulder placement, waist positioning, rise, sleeve length, and overall balance, ensuring each garment fits beautifully with minimal or no alterations required.
How do I know if sleeves and hems will be right for my height and size?
Our designs are made using true petite proportions, so most customers find sleeves and hems fall beautifully with minimal alteration.
Please also refer to our Size and Fit section on each product page along with product descriptions.
We are more than happy to assist with further personalised sizing guidance so please reach out to us at customercare@pienipetite.com
Do you ship internationally?
We offer international shipping to New Zealand, North America, Canada, Europe, the UK, and Asia. Shipping costs and estimated delivery times are calculated at checkout. Please note that orders placed outside of Australia may be subject to duties and taxes, which are determined by your country’s customs regulations. These fees are handled by the carrier at the time of delivery and are the responsibility of the customer. For full details, please see our Shipping Policy.
What is Fit Assurance?
Fit assurance is offered to Pieni's mailing list subscribers.
Our complimentary alteration offering, designed to support a more precise fit.
Customers may claim up to $25 on their first order by arranging minor alterations locally and submitting a receipt for reimbursement.
This applies to minor adjustments only and excludes items that have been altered from being returned.
What is your return policy?
We accept returns on all full-priced items within 7 days of delivery, as shown by your tracking information.
For full details on our return process, please see our Returns & Exchanges Policy.
How do I initiate a return?
To initiate a return, please email customercare@pienipetite.com within 7 days of receiving your order and include:
• Your order number
• The item(s) you wish to return
• The reason for your return
Once your request has been reviewed, we will provide a Return Authorisation (RA) number and detailed return instructions.
Please note that returns will only be accepted with a valid RA number.
Customers are responsible for arranging and covering the cost of return shipping. We recommend using a tracked shipping service, as Pieni will not be held responsible for returns lost or damaged in transit.
Will I be refunded for postage or duties and taxes?
All return shipping costs, as well as any duties or taxes for international orders, are the responsibility of the customer, unless the item is deemed faulty. Returns that do not meet these conditions may not be accepted and will be returned to you at your expense. Any original shipping costs are non-refundable.

